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HILEVEL Shipping Policy

This Bulletin regards the responsibility of the customer regarding shipments:

All Parts and Equipment

The HILEVEL policy for shipping and receiving responsibilities is as follows:

Contracted Users

HILEVEL pays for shipping systems and/or parts to the customer site.  Customer pays for shipments to HILEVEL.
Items shipped to HILEVEL will be returned via the same method as shipped by the customer, i.e., ship to us overnight and our return shipment will also be an overnight shipment.

Non-contracted Users
Customer pays for shipping both directions of all parts and/or systems.  A shipping estimate can be included in a service quotation upon request, or the customer may provide a direct billing account number for shipping.

Receiving Inspection – All Users

It is the responsibility of the user’s receiving people to inspect incoming shipments for damage before accepting the shipment from the carrier.  Customers that accept and sign for received shipments without first inspecting for shipping damage shall bear the full cost burden of repairs for this damage.  Therefore, IT IS IMPERATIVE that your shipping and receiving personnel inspect ALL received items prior to accepting the shipment.
Download HILEVEL's entire Service Policy


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